Privacy policy

Effective date: April 3, 2023

Privacy Policy of Impora https://Happyduvet.co.uk/

About Our Privacy Policy Impora values your privacy greatly. We therefore only process data that we need to improve our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services accessible through it of Impora. The effective date for the validity of these conditions is 29/03/2023. With the publication of a new version, the validity of all previous versions expires. This privacy policy describes which data about you is collected by us, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse and what rights you have concerning the personal data you provide us.

If you have any questions about our privacy policy, you can contact our privacy contact person. You will find the contact details at the end of our privacy policy.

Data Processing Overview Below you can read how we process your data, where we store it, which security techniques we use, and who has access to the data.

Webstore Software

  • Shopify
    • Our webstore is developed with software from Shopify. Personal data you provide for our services are shared with this party. Shopify has access to your data to provide (technical) support and will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have with them. These security measures include the use of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group to further improve the service. The EU/US Privacy Shield applies; your data may be processed in the United States.

Email and Mailing Lists

  • Shopify

    • We send our newsletters and transactional emails using our webstore software 'Shopify'. All confirmation emails you receive from our website and web forms are sent through Shopify's servers. Shopify will never use your name and email address for its own purposes. At the bottom of each automated email sent through our website, you will see the 'unsubscribe' link. If you click this link, you will no longer receive emails from our website. This may significantly reduce the functionality of our website! Your personal data is securely transmitted, stored, and accessed by Shopify. Shopify uses cookies and other internet technologies that provide insight into whether emails are opened and read. Additionally, Shopify processes information about you as the recipient and the subject line of emails to improve the quality of service, with this data being stored for 30 days. Shopify reserves the right to use your data to further improve the service and share information with third parties in this context.

  • Gmail

    • We use Gmail's services for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Gmail has no access to our mailbox, and we handle all our email traffic confidentially.

Payment Processors

  • Mollie
    • We use the Mollie platform to handle (part of) the payments in our webstore. Mollie processes your name, address, and residence details, as well as your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and share (anonymized) data with third parties in this context. All aforementioned safeguards concerning the protection of your personal data are also applicable to the parts of Mollie's services for which they engage third parties. Mollie does not retain your data longer than permitted by law.

Shipping and Logistics

  • PostNL

    • When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is necessary for us to share your name, address, and residence details with PostNL. PostNL only uses this data to fulfill the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

  • DHL

    • When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is necessary for us to share your name, address, and residence details with DHL. DHL only uses this data to fulfill the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.

Invoicing and Accounting

  • MoneyBird
    • To maintain our administration and accounting, we use the services of MoneyBird. We share your name, address, and residence details, along with order details. This data is used to administer sales invoices. Your personal data is securely transmitted and stored, and MoneyBird has taken necessary technical and organizational measures to protect your data from loss and unauthorized use. MoneyBird is obliged to confidentiality and will treat your data confidentially. MoneyBird will not use your personal data for purposes other than those described above.

External Sales Channels

  • Bol.com
    • We sell (a part of) our articles through the Bol.com platform. If you place an order through this platform, Bol.com shares your order and personal data with us. We use this data to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.

Purpose of Data Processing

  • General Purpose of Processing

    • We use your data solely for our services. This means the purpose of processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you later – other than at your request – we will ask for your explicit consent. Your data is not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality based on the agreement between them and us or a legal obligation.

  • Automatically Collected Data

    • Data automatically collected by our website is processed to further improve our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.

  • Cooperation with Tax and Criminal Investigations

    • In some cases, Impora may be required by law to share your data in connection with governmental tax or criminal investigations. In such cases, we are forced to share your data, but we will oppose it within the limits of the law.

  • Retention Periods

    • We retain your data as long as you are a client of ours. This means we keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider it a forget request. This also means that we do not retain your data longer than two years after the last contact or transaction unless there is a legal justification for doing so. Based on applicable administrative obligations, we must retain invoices with your (personal) data; we will therefore retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents created in response to your order.

Your Rights

  • General Information

    • Under applicable Dutch and European legislation, you have certain rights regarding personal data processed by or on behalf of us. Below we explain what these rights are and how you can invoke them. In principle, to prevent misuse, we only send copies and transcripts of your data to your already known email address. If you wish to receive the data at another email address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, and in case of a forget request, we anonymize the data. You receive all copies and transcripts of data in a machine-readable data format that we use within our systems. You always have the right to file a complaint with the Dutch Data Protection Authority if you suspect that we misuse your personal data.

  • Right of Access

    • You always have the right to access the data we process (or have processed) that relates to your person or can be traced back to you. You can submit a request to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, specifying the category under which we have stored this data, to the email address known to us.

  • Right to Rectification

    • You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you, rectified. You can submit a request to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the email address known to us.

  • Right to Restriction of Processing

    • You always have the right to restrict the data we process (or have processed) that relates to your person or can be traced back to you. You can submit a request to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data will no longer be processed until you lift the restriction to the email address known to us.

  • Right to Data Portability

    • You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you, transferred to another party. You can submit a request to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or transcripts of all data about you that we have processed or have been processed on our behalf by other processors or third parties to the email address known to us. In all likelihood, we will no longer be able to continue the service in such a case, as the safe linking of data files can no longer be guaranteed.

  • Right to Object and Other Rights

    • In some cases, you have the right to object to the processing of your personal data by or on behalf of Impora. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or transcripts of data we process (or have processed) available to you and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy contact person.

Cookies

  • Google Analytics

    • Our website places cookies from the American company Google as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to this data based on applicable laws and regulations. We collect information about your browsing behavior and share this data with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products.

  • Third-Party Cookies

    • In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the Privacy Policy We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way we process already collected data relating to you, we will notify you by email.

Contact Details Impora B.V.
Email: Info@impora.nl