Returning Your Order?
We're sorry to hear that your order isn't entirely to your satisfaction! It's very important for us to understand why our customers choose to return their orders. Please carefully review the page below so that we can assist you as best as possible.
Why are you choosing to return your order?
Tell us!
Wrong size?
Is your duvet too small or too large? Or does the item not fit in your washing machine? Check the table to see which size is best for you!
Too warm or too cold?
There's nothing worse than sleeping under a duvet that's too warm or too cold. That's why we have a suitable duvet for every type of sleeper. Check the table to see which duvet suits you best.
Wrong colour?
It's unfortunate to hear that your duvet isn't quite right! That's why we have a wide selection of prints and colours available for you to choose from.
Wrong size?
Is your duvet too small or too large? Or does the item not fit in your washing machine? Check the table to see which size is best for you!
Too warm or too cold?
There's nothing worse than sleeping under a duvet that's too warm or too cold. That's why we have a suitable duvet for every type of sleeper. Check the table to see which duvet suits you best.
Wrong colour?
It's unfortunate to hear that your duvet isn't quite right! That's why we have a wide selection of prints and colours available for you to choose from.
Need any further assistance?
We will answer your questions!
My order was delivered incorrectly. What should I do?
Please contact our customer service at hello@happyduvet.co.uk, and we'll resolve this as quickly as possible.
How quickly will my return be processed?
We do our best to process all returns as quickly as possible and aim to do so within 5 working days of receipt. After processing, you will receive your refund within 1 to 2 working days.
What information do I need to return my order?
You only need your order number, which begins with a # followed by a sequence of numbers, and the email address you used to place the order.
Can I get my money back?
You certainly can! Choose "I want a refund" on the return page. We charge £5.95 for returns because we believe everyone should contribute to the environment. By applying a fee for returns, we can make our packaging more sustainable and together do our part to improve the world.
Is it environmentally responsible to return my order?
Returning orders is not environmentally responsible, as it leads to additional CO2 emissions and potential product waste. We encourage customers to think carefully about their purchases to avoid unnecessary returns. If a return is necessary, we kindly ask that you use the original HappyDuvet box to minimize the environmental impact.
I'm unsure about returning and need further assistance...
You're unsure, which is understandable. To be sure you're making the right choice, I recommend contacting our customer service at hello@happyduvet.co.uk. We're happy to assist you there in making the best decision!
Your return label will be in your email shortly.
Nothing is more frustrating than a lengthy return process, and we understand that irritation. That's why we've made it as easy as possible for you, our customer. Within our return portal, you can easily specify why your item isn't entirely to your satisfaction and receive a return label within a few minutes. You can then stick this label on the box and drop it off at the nearest parcel point. Returning a package costs £5.95. Curious about our complete return policy? Click here.